In the unlikely event, you are not fully satisfied with your purchase and would like a refund, or you'd like to exchange your item(s), please return your order back to us within 14 days of the arrival date to the following address:

Equivalenza, Unit 9 The Mall, Mill Gate Shopping Centre, Bury, BL9 0QQ

IMPORTANT - Please make sure to include your order number when returning your item(s). If you wish to exchange your item(s), please also include the full details of the item(s) you wish to exchange for.  We will not be able to process your refund/exchange if these details are not present.

Please note that you are responsible for the return until it reaches us, so we advise sending the package with a Royal Mail registered delivery service and retain proof of postage. Any costs incurred to return the item(s) will not be covered, with the exception of any damaged or faulty products that Equivalenza accept liability for.


Once we receive and inspect your returned order, we’ll send you an email to let you know whether your refund has been approved or not.

Please note if the packaging seal has been broken we will be unable to offer you a refund.


If you wish to cancel an order please contact Customer Service via our contact page.

If your order has already been dispatched, we will be unable to cancel it and therefore request that you follow the return instructions as above. Please note, you have 14 days from receipt of your order to notify us if you wish to return it.